Refund Policy

Last updated: November 1, 2026

1. 30-day returns

You may return unused items in original packaging within 30 days of delivery for a full refund.

2. Non-returnable items

Opened beauty products, gift cards and personalised items cannot be returned unless faulty.

3. How to request

Open My account → Orders → Request return, or email support@shopora.example with your order number.

4. Refund timing

Approved refunds are issued to your original payment method within 5–10 business days of receiving the item.

5. Damaged or wrong items

Contact us within 7 days with photos and we will send a replacement or refund, including return shipping.